Refund & Return Policy
Return and Exchange Policy
Please review the product label prior to opening products. You may return unopened items purchased from Rockwell Nutrition® for any reason within forty-five (45) days of purchase - excluding refrigerated, special order, cosmetics, books or clearance products. (Sales on these products are final.)
To initiate this process, submit a support ticket or contact us via email to obtain an RMA#. You will need an RMA# to claim a refund or store credit.
Step One: Items must be properly packaged and returned at the customer's expense. We must receive these products unopened and in new condition. Place the items you are returning in sturdy packaging. Make sure all items are packed tightly and securely as we need to receive them in new condition. We are not responsible for breakage or damage during shipment of returned items.
Step Two: Indicate whether you would like an exchange or a refund.
Step Three: Make a copy of the receipt that was enclosed with your original order, highlight the items you are returning, and place the copy in the box with the products.
Step Four: Please return the products to the mailing address provided to you by our customer support.
Step Five: Take the package to your preferred shipping location to have it delivered to us. (If you are returning a product due to a defect or an error made by us, please include a copy of your receipt with your package so we can refund your shipping costs.)
Unopened Items - 45 DaysYou will receive a full refund for unopened items in the original form of payment less any applicable discounts, shipping fees, and handling fees. Sorry, we are not able to accept returns after 45 days. Damaged & Incorrect Items
If you made an error and want to return or exchange an item - no problem! Just return it as directed above and we'll take care of it!
We do our best to package your product(s) so they will arrive to you in excellent condition. But once the package leaves our warehouse, it goes through many hands - products may shift causing unintentional damage. Should you receive a product that has been damaged in transit, please contact us immediately for further instructions. Please do not discard the damaged product(s) and retain the original box and packaging in case your carrier requires an inspection of the damaged package.