How do I return products?

Updated 2 years ago by Jonny

To initiate this process, submit a support ticket or contact us via email to obtain an RMA#. You will need an RMA# to claim a refund or store credit.

Step One: Items must be properly packaged and returned at the customer’s expense. We must receive these products unopened and in new condition. Place the items you are returning in sturdy packaging. Make sure all items are packed tightly and securely as we need to receive them in new condition. We are not responsible for breakage or damage during shipment of returned items.

Step Two: Indicate whether you would like an exchange or a refund.

Step Three: Make a copy of the receipt that was enclosed with your original order, highlight the items you are returning, and place the copy in the box with the Products.

Step Four: Please return the products to the mailing address provided to you by our customer support.

Step Five: Take the package to your preferred shipping location to have it delivered to us. (If you are returning a product due to a defect or an error made by us, please include a copy of your receipt with your package so we can refund your shipping costs.)


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